Terms of service

1. Your agreement with Klass

By creating an account, making a booking or using Klass, you agree to these terms and the Privacy Policy. If you use Klass for an organisation or another person, you confirm that you have authority to do so.

You must be at least 18 to enter a paid booking. A parent or legal guardian is responsible for bookings and information relating to a child unless applicable law allows otherwise.

2. What Klass provides

Klass helps families discover, plan, request, book, pay for and follow programmes from participating institutes. Klass may also provide scheduling, communication, invoicing, wallet and progress tools.

The institute provides the class or activity and remains responsible for its staff, licences, facilities, programme content, safety practices and accuracy of listing information. Klass does not employ institute trainers unless a listing expressly says otherwise.

3. Accounts and accurate information

Keep your contact, learner, medical and pickup information accurate and current. You are responsible for activity under your account and must protect your sign-in credentials. Tell us promptly about suspected unauthorised access.

4. Booking and availability

A programme may support instant booking or require the institute to confirm a request. A request is not confirmed until Klass displays or sends confirmation. Availability, prerequisites, age limits, branch, trainer and timetable details shown at confirmation form part of the booking.

If an institute cannot honour a confirmed place, it may offer a suitable alternative, reschedule, issue wallet credit or arrange a refund in line with the displayed policy and applicable consumer law.

5. Prices, payments and invoices

Parents pay Klass through the checkout shown in the service. Klass processes the payment for the selected programme and coordinates settlement with the institute. Prices are normally shown in AED and may include or separately identify VAT, fees, discounts or package pricing.

You authorise the displayed charge when you confirm payment. Klass will make a receipt or invoice record available for completed transactions. Payment processing may be provided by Stripe or another disclosed provider.

6. Cancellations, refunds and wallet credits

The programme-specific cancellation and refund terms shown before payment apply to the booking. Timing, attendance, package use, late cancellation and no-show rules can differ by institute and programme.

Where a refund is approved, it may be returned to the original payment method or, with your agreement and where lawful, issued as Klass wallet credit. Wallet credit is used for eligible Klass purchases, is not cash, and is not transferable unless the displayed terms or applicable law require otherwise. Nothing in these terms limits mandatory consumer rights.

7. Schedule changes and cancellations

Institutes may need to change a trainer, room, branch or time, or cancel a session for operational, safety or emergency reasons. Klass and the institute will use the contact channels on your account to communicate material changes and available remedies.

8. Learner safety and suitability

Parents and guardians must provide relevant health, accessibility, emergency and authorised-pickup information. You are responsible for deciding whether a programme is suitable and for following institute safety rules. In an emergency, the institute may take reasonable steps to protect a learner and contact emergency services.

9. Service communications

Klass and participating institutes may send essential messages about verification, bookings, payments, schedule changes, safety and support by email, SMS, WhatsApp, push notification or in-app message. Marketing messages require any consent required by law and include an available opt-out method.

Institute-owned WhatsApp numbers connected to Klass remain branded to that institute. Klass carries and retains the conversation on the institute’s behalf, limits institute and trainer visibility to their authorised message slice, and routes safeguarding content to an independent Klass channel. Participants should not treat a Klass-carried conversation as a private exchange outside the platform record.

10. Acceptable use

You must not misuse Klass. In particular, you must not:

• Provide false information, impersonate another person or access an account without authority.
• Disrupt the service, bypass security, scrape protected content or introduce malicious code.
• Use Klass to harass, exploit or endanger a child or any other person.
• Copy or commercially reuse platform content except as permitted by Klass or the relevant rights holder.

11. Content and intellectual property

Klass and its licensors own the platform, brand, software and original content. Institutes retain rights in their names, logos and programme materials. You retain rights in content you submit and grant Klass the limited permission needed to host, process and display it to operate the service.

12. Availability and liability

We aim to keep Klass accurate and available, but cannot promise uninterrupted operation or that every institute response, listing or third-party service will be error-free. To the extent permitted by law, Klass is not responsible for indirect or unforeseeable loss.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability arising from fraud or other liability protected by mandatory law. Your statutory consumer rights remain unaffected.

13. Suspension and closure

We may restrict or close an account where reasonably necessary for security, non-payment, serious misuse, legal compliance or protection of users. You may ask to close your account, subject to completing active bookings and retaining records required by law.

14. Applicable law and disputes

These terms are governed by the applicable laws of the United Arab Emirates. Please contact helpdesk@datacruise.io first so we can try to resolve a concern. If it cannot be resolved, the competent UAE courts or consumer authority may hear the matter, subject to any mandatory rights available to you.

15. Changes to these terms

We may update these terms to reflect changes to Klass, providers or applicable requirements. We will update the date above and provide additional notice where a material change requires it. Continued use after the change takes effect constitutes acceptance where permitted by law.